1 min read
20 Jun

Job description:

• IT Technician responsibilities include:

- Serving as the first point of contact for employees seeking technical assistance onsite and over the phone or email.

- Installation & configuration of a company’s computer hardware operating systems, applications and networks devices.

- Maintenance and monitoring of computer networks and systems.

- Logging the queries of employees.

- Analysis of call logs in order to discover any underlying issues or trends.

- Diagnosing and solving hardware or software faults.

- Testing and evaluating new technology.

- Enhancing intranet performance.

- Testing network protocols and ensuring stable and secure server connectivity.

- Performing electrical safety checks on the company’s computer equipment.

- Performing disaster recovery operations and data backups when required.

- Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.

- Responding to call-outs in a timely fashion.

- Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

- Performing periodic software updates.

• Requirements and Skills:

- Proficiency in Windows Server 2019, Active Directory, MS Mail Domain, LMS, websites & Webhosting.

- Good understanding of computer systems, mobile devices and other tech products.

- Ability to diagnose and resolve basic technical issues.- Strong problem-solving skills.

- Previous experience in tech support or a similar job.

- Employees oriented and cool-tempered.

- Excellent communication skills.

- Proficiency in English.

- Attention to detail.

- Interpersonal skills.

- Creative thinking.

- Teamworking.

• Qualifications:

- Degree in computer engineering, computer science, information technology, or similar.

- Certified Microsoft, CompTIA, or Cisco network professional preferred.

- At least two years' experience as a technical & network support technician.

- In-depth knowledge of network infrastructure, architecture, connectivity, and security.

- Superb analytical and problem-solving skills.

- Exceptional organizational and time management skills.

- Excellent interpersonal, communication, and collaboration skills.

- Availability to perform urgent network repairs outside of business hours.

* max age 35, due to technical & hard-work,

* male only is required.

Note: Working hours: 8:00 – 16:00  |  Sunday - ThursdayContact us: hr@amsu.edu.jo  |  +962778003033